When 2020 begun, no one knew how the year was going to manifest. A global pandemic shifted every aspect of the working environment and transcended the idea of ‘normality’. To ensure the safety of the population, workers who could work from home transitioned to communicating through the computer screen and the lens of a webcam in meetings, webinars and workshops. Zoom, Microsoft Teams and FaceTime have become household terms. It has compelled professionals to revise existing processes, install entirely new processes, implement changes in short periods of time, update policies and devise strategies to manage staff in a virtual environment. Transformation to this new ‘normal’ has sparked innovation and adaptation, and this was no different when it came to second-year health information management placements at La Trobe University.