Lately I’ve been immersed in some great articles and conversations about achieving quality healthcare as I spot good material to use in my new ‘No Harm Done’ podcast (Balding and Jones 2018). These discussions leave me simultaneously enthusiastic and de-energised; a weird state, but one that quality professionals will recognise. Although the ideas discussed are often inspirational, the problems we’re trying to solve are the same ones we’ve been grappling with, in my case, for around 30 years. This may mean that I’m just a hopeless problem solver! However, there’s a bigger picture issue here.
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