groupFelicity Best

menu_bookVolume 7 Number 3

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Clinical Coders (CCs) become the bystanders of a patient’s journey through the hospital system. They are required to read a large amount of clinical documentation in order to abstract the diagnoses and procedures and translate this information into codes. Much emphasis is placed on CC performance, especially in the areas of quality and output, and while these are important, the emotional aspects of the job appear to have been overlooked. This article illustrates that the changing demands on the coding workforce since the advent of activity based funding has made them vulnerable to the possibility of burnout and a form of compassion fatigue.

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