groupCathy Balding

menu_bookVolume 6 Number 3

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Sitting in on a quality committee meeting recently, I wondered if all of us working in aged, community and acute care are sometimes a little too smart for our own good. Of course, “communication” was the number one problem for consumers – as it had been for the past year, and probably way before that. And it’s not only consumers who raise these issues; staff also consistently complain that they are not adequately informed about changes affecting them, often scuttling changes out of frustration at not being in the loop.

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