This journey commenced in August 2013 when a single medical record, one of over one million medical and community health records held by the NSW Central Coast Local Health District (CCLHD) was identified as being damp and mouldy. Far from being a complete account of the process and decisions undertaken since that date, this article provides a background of events and reflects on how a HIM who is well versed in the traditional aspects of our profession broadened her scope and with the support of CCLHD Executive, responded to a major crisis that had no short-term solution.
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